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Visitation and Support Persons

At this time, temporary visitation/attendance restrictions remain in place at all provincially-operated acute care facilities, health centres and long-term care homes, as well as privately operated long-term care homes, personal care homes, community care homes and assisted living facilities.
All support persons/visitors must be able to wear the mask provided at point of entry, and visitation may be suspended if visitors are not following procedures/facility policies. 
Effective June 21, 2021, updated guidelines replace the previously designated visitor process for visiting patients in hospital and long-term care residents.
Visitation hours are determined by facility and visitors/support persons are advised to contact the patient’s/resident’s health-care team for further information. All support persons/visitors must register upon arrival to the facility and be screened prior to the visit. Visits will only proceed for individuals who meet the screening criteria.
These temporary visitation restrictions remain in place provincially to reduce the risk of possible transmission of COVID-19. Guidelines have been updated to reflect current epidemiology and population vaccination status and will continue to be monitored and updated accordingly. The following restrictions are currently in place at Eastern Health facilities: 
  • Hospital patients can identify one support person, if required, and up to two visitors per day who can visit separately once a day unless otherwise advised by the clinical care team. 
  • Long-term care residents can identify one support person, if required, and up to two visitors per day who can visit separately once a day, or at the same time (if physical distancing requirements can be maintained). Visitors are advised to connect with the patient’s health-care team to discuss visitation hours.
  • Obstetrics patients may have one support person and one doula during delivery, and up to two visitors per day are permitted after delivery until the time of the patient’s discharge.
  • Pediatric patients in hospital may have both parents/guardians visit at the same time and there are no restrictions on the number of visits per day.
  • Intensive care unit/critical care unit patients are permitted to have two visitors who can visit at the same time.
  • Out-patients and Emergency Department patients can be accompanied by one person for emergency, outpatient and ambulatory care clinics, appointments or procedures. In keeping with public health guidance to reduce the number of contacts wherever possible, patients are asked to carefully consider the necessity of an attendee when visiting these areas. To support that guidance, patients who can safely manage their interaction for out-patient care without assistance/support should attend unaccompanied.
  • Palliative care and end-of-life visitation should be discussed with the health-care team.
Please note that some areas may not be able to accommodate multiple support people/visitors due to the need to maintain physical distancing requirements. In these cases, clinical care teams will work with families to identify visitation options.

In line with the province’s Together Again Plan, effective July 1, 2021, Eastern Health is pleased to welcome visitors from outside of Atlantic Canada, provided the individual is not self-isolating; does not have any symptoms of COVID-19 or known exposures to COVID-19; and meets all other screening criteria for visitation. Individuals who are required to self-isolate are permitted to provide support/visit in certain situations for obstetrics and end-of life care. These support persons/visitors are directed to discuss visitation with the patient’s health-care team.

Additional Guidelines
  • Restrictions apply for routine visitation for visitors from areas of the province experiencing community outbreaks. 
    • As non-essential travel in and out of these areas is not advised, routine visitation will not be permitted for visitors from these areas. 
    • Palliative care and labour and delivery visitation can proceed, as per the visitation guidelines listed above. 
    • In certain exceptional circumstances, individuals from these areas, may be permitted to visit as the designated support person for an inpatient/resident, consistent with Eastern Health’s Family Presence and General Visitation policy. 
    • Designated visitors/support persons from these areas are advised to contact the patient’s/resident’s care team for further information.
All visitors will be screened for COVID-19 and be provided a mask, which they must wear for the duration of their visit. For full guidelines, please refer to 
Support persons/visitors are advised that if they show any signs or symptoms of COVID-19, they should not enter a health-care, or long-term care/residential care site, and contact 811 by visiting or by calling 811.

Visitors are reminded that physical distancing (two metres/six feet) is required in all common spaces throughout our hospitals or sites, and that visits will only proceed for individuals who meet the screening criteria. Visitors entering the facility should proceed directly to the patient’s room and once visitation is complete, they should immediately exit the facility to assist with physical distancing within our facilities.

Visitor restrictions during the pandemic are critically important to the safety of our patients, staff and physicians. We would like to thank the public for their understanding and co-operation during this time. 
Virtual visitation
Virtual visitation can be an alternate way to connect with loved ones during these visitor restrictions. To arrange for a virtual visit, please also discuss your request with the care team.


Updated Jun 30, 2021